Ethics and conduct
Ethics and conduct are core aspects of the work of Santa Casa da Misericórdia de Lisboa.
Ethics and conduct are core aspects of the work of Santa Casa da Misericórdia de Lisboa. We have an enormous responsibility towards everyone we interact with, given the immense breadth of our work across many areas of society. Integrity, a good reputation and probity are therefore essential prerequisites for the full realisation of our mission.
Our values
To respect and defend national and international principles on human rights, promoting their dissemination, observance and universality in our activity — particularly regarding non-discrimination of vulnerable groups, respect for civil, political, economic, social and cultural rights, and fundamental rights at work.
To establish and foster relationships grounded in respect, transparency, integrity and impartiality.
To manage the resources at our disposal carefully and efficiently, in strict compliance with the legislation in force and in pursuit of our statutory aims.
To invest in the personal and professional development of our staff, grounded in a sense of belonging and built through mutual cooperation and the participation of all.
To continuously advance the modernisation of our processes and practices, creating greater dynamism and effectiveness in pursuing the institution’s mission and vision.
To recognise and meet our social and environmental responsibility, with the involvement of stakeholders in pursuing this commitment. To foster regular communication channels that help identify materially relevant issues and the best ways of addressing them as an effective contribution to sustainable development.
To implement and promote the continuous improvement of measures to protect the information and assets needed to carry out our activities.
Ethics
Because the mission and values of an organisation are realised in its day-to-day work, Santa Casa operates and develops its organisational practices according to ethical and moral criteria, seeking to establish sustainable, lasting relationships with all its stakeholders.
The good reputation and probity of Santa Casa da Misericórdia de Lisboa are fundamental attributes that underpin its history and its intangible heritage. For them to remain part of the institution's identity, it is essential that everyone — Board, managers and staff, regardless of the type of employment relationship or position in the hierarchy — abides by its ethical principles and values, set out in the various internal regulatory and guidance tools.
Transparency
Transparency of management and organisational activity safeguards the principle of protecting the trust of those with whom Santa Casa da Misericórdia de Lisboa engages. Ensuring access to information also means ensuring the principles of equal treatment and citizen participation.
We publish data, reports and other documents — both financial and non-financial information — some of them on a regular basis, so that our stakeholders are kept informed of how we carry out our work.
