These are interdisciplinary teams specifically designed to welcome, care for, and support senior citizens.

Access Requirements:

• Be 65 years of age or older;
• Be in a situation of isolation and/or high social vulnerability, living alone or in households comprising only seniors, with risk factors predominating over protective factors, as determined through a technical assessment.

Telecare is a community service designed to promote the safety, autonomy, and social participation of elderly individuals who are isolated or dependent, enabling rapid emergency response.

Access Requirements:

• Being a beneficiary of the institution’s home support and/or day care service;
• Being eligible for support provided by Santa Casa Volunteers;
• Being isolated and/or dependent;
• Having a non-confidential telephone number so that the Telecare Service can identify you.

Day Centers combine various social services and provide products tailored to the needs of the elderly. They promote the exercise of citizenship and encourage people’s participation in a common project, fostering social solidarity.

This service requires a contribution based on the income bracket and current rates.

Access Requirements:

People residing in the city of Lisbon, with priority given to those in a situation of precariousness, isolation, dependence, and/or social risk due to the lack of a family or severe family breakdown/disorder.

The Home Support Service is a social response that provides individualized and personalized care in a person’s home when, due to illness, disability, or other impediment, they are temporarily or permanently unable to meet their basic needs and/or carry out activities of daily living.

This service requires a co-payment based on the income bracket and current rates.

Access Requirements:

• Request made by the individual, a family member, friend, or neighbor;
• By all services/teams within the institution that identify the need;
• By services/entities external to the institution, which must formalize the request via email.

Social response based on integrated services, social support, and healthcare, provided by Santa Casa Health Units, in the home.

Access Conditions

All beneficiaries of the institution’s home support service have access to integrated home support whenever necessary.

Social services provided in establishments, apartments, and/or houses—with single or double rooms and shared spaces—for elderly individuals with full autonomy and/or mild functional disabilities.

The individual must submit a request for integration through the various teams and facilities of the Santa Casa da Misericórdia de Lisboa.

Access Conditions

• Reside in the city of Lisbon;
• Be 65 years of age or older, or, exceptionally, younger;
• Be functionally independent and capable of making decisions;
• Living in housing that lacks minimum living conditions, which could endanger their life or well-being, or lacking the capacity to make necessary housing modifications, or not having housing available;
• Having insufficient material and financial resources;
• Being a victim of abuse (physical, psychological, and/or economic);
• Being isolated due to a lack of family or social network;
• Demonstrate willingness to actively participate in the daily life of the residence, according to your capabilities.

This service requires a contribution based on the income bracket and current contribution regulations.

As part of the permanent residence program, temporary placements are available to accommodate convalescence after hospital discharge, caregiver respite, and housing issues that require leaving the home.

The program requires a co-payment as defined by the income bracket and current regulations.

Access Conditions:

• Need for temporary care for a period not exceeding three months;
• The individual is in a situation of incapacity/dependency that requires the support of others to perform activities of daily living, but whose care does not require 24-hour medical and nursing supervision.
• It is not in a situation where the most appropriate social response is residential care, which is usually permanent.

Priority is given to situations where the primary caregiver needs to be temporarily absent, primarily for health reasons.

A Residential Structure for the Elderly (ERPI) is a collective housing facility designed for the elderly, offering permanent or temporary accommodation, where social and health support services are provided.

This service requires a contribution based on the income bracket as per current regulations.

Applications must be submitted to the SCML social services in your area of ​​residence or, if you are already receiving SCML social services, to the respective social service.

Cumulative Admission Requirements:

1. Reside in the municipality of Lisbon;
2. Be 65 years of age or older, having exhausted other social services and the resources of the informal support network, and adequate for the person’s continued residence;
3. Present a health condition compatible with the resources defined in the legislation applicable to the organization, operation, and installation conditions of residences, and the technical recommendations in force for them, following evaluation and technical opinion from the residence team;
4. Do not present behavioral changes that put the safety and/or emotional stability of other residents at risk following assessment and technical opinion from the residence team.

Selection Criteria and Ranking of Applications:

1. The selection and ranking criteria for applications for permanent housing in the residence are as follows:
   • Being physically incapacitated and/or unable, for health reasons, to fully, personally, and consciously exercise their rights or fulfill their duties, resulting in dependence on others for the performance of basic and instrumental activities of daily living;
   • Being a victim of domestic violence or another crime that endangers their life or physical and/or mental integrity;
   • Being isolated due to a lack of a support network (formal and informal) or the existing support network being insufficient to meet the individual’s needs;
   • The applicant must have a spouse or other family member who currently lives or has previously lived in the residence;
   • Lack of minimum habitability conditions, and it is not possible for the candidate to ensure them, making it impossible for him/her to remain in the home.
2. If candidates meet the same selection and ranking criteria, the application with the earliest submission date will be selected, except as provided in the following paragraph.
3. In the case of applications from promising and honorary honorees who meet the same selection and ranking criteria, and for whom the Board has resolved to accept the honor, after submission by the SCML department responsible for honorees to the person responsible for vacancy management, the application with the highest per capita income will be selected.
4. In exceptional cases, situations of significant social vulnerability, subject to a reasoned opinion from the person responsible for vacancy management and authorization from their supervisor, may be prioritized for selection, with urgent admission being granted.